If you placed an order and want to know its status, please check your email for tracking information. If you need assistance, send us an email(support@led-colight.com). Please pre-understand, weather conditions and other circumstances outside of our control may also cause delays in transit which unfortunately are out of our hands as well as our shipping carrier’s hands. Please know that we will do everything we can within reason to ensure that your order is shipped and delivered in a timely manner.

  • U.S. domestic orders are shipped from our USA warehouse for the fastest delivery times but exceptions may occur based on stock shortage. Accessories and most lights will be shipped from the warehouse in China.
  • In-stock orders usually leave our warehouses in 24 hours, but orders can sometimes leave the warehouse the next day. Orders placed on Holidays or Holiday weekends will ship out on our next open business day.
  • Due to challenges posed by the pandemic, our carrier is temporarily experiencing shipping delays, which may delay your delivery. We are always work to get your package to you as quickly and safely as possible.
  • Please don't try to intertupt the package when ship out. Once shipped, we will email you with tracking number. 
  • A refund can't be done when the tracking number has been come out. But you can ask for a return then get a refund. Please check the return policy.

**An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with tracking information when your order ships. Please contact us at support@led-colight.com if your tracking number is not up after 5-7 days.

Standard Shipments

We offer standard shipping. Please refer to the table below for various shipping times to some main international destinations. *****Due to the surge in orders during peak seasons and the reduction of flights caused by COVID19, the delivery may be longer than usual. Especial ship to U.S and Canada. Hope for your understanding.*****

SHIPPING METHOD

REGION

SHIPPING TIME

Free Shipping

(Standard Shipping)

United States, Canada, Mexico

7-15 working days

Europe, Australia, New Zealand

7-15 working days

Indonesia, Malaysia, Singapore

7-10 working days

India,South Africa,Russia

10-30 working days

Brazil, Chile,Peru 

10-30 working days

 

Items Not Received

If tracking shows your order was delivered but you have not yet received your order, please send us email. Most times this can be resolved within 2-5 business days.

Damaged Packages

We carefully package each order to prevent damage, but accidents do happen. If your product arrives damaged, you must notify us within 48 hours of delivery. please follow these steps:

  • Take a photo of damaged items.
  • Keep all packaging and packing material.
  • Contact Colight Customer Support of receiving damaged items, we will handle the issue for 100% satisfation.

Refused Packages

If you wanna a refund as the order has been shipped, do not refuse the package. The right way is you can return it after received. 

  • If you “refuse” a package from our company, you are responsible for any and all charges that are incurred for the shipping.
  • Any refunds issued for “refused” packages will be less any and all shipping charges (original and return shipping charges).
  • International customers are responsible for all shipping charges, as well as all incurred brokerage fees.
  • If you would like to have your order reshipped, you must pay for all shipping charges again along with any return postage costs

Undeliverable Packages

  • If a package is returned to us due to an undeliverable reason like an incomplete address, you are responsible for all reshipment costs.
  • If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping.
  • For International customers, the refund will be less all shipping charges and incurred brokerage fees.

We do not ship to PO Boxes. Please ensure a full address is entered in the checkout process.

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